Contact information
📄 CONTACT INFORMATION
Last updated: June 2026
At Urban Ridge, we are committed to providing exceptional customer service and a seamless shopping experience. If you have any questions, concerns, or require assistance, our support team is here to help.
📩 Customer Support
For inquiries regarding orders, products, shipping, returns, or general information, please contact us at:
🌐 shopurbanridge.com
⏱ Response Time
Our customer support team aims to respond to all inquiries within:
24 to 48 business hours
Please note:
• Response times may be slightly longer during holidays or high-volume periods
• We strive to answer all requests as quickly and efficiently as possible
📦 Order Assistance
To help us assist you faster, please include the following information when contacting us:
• Your order number
• The email address used for the purchase
• A brief description of your request or issue
Providing these details allows our team to locate your order and respond more efficiently.
🚚 Shipping & Tracking Support
If your inquiry relates to shipping or delivery, please include:
• Your order number
• Tracking number (if available)
Our team will gladly assist you with shipment updates and delivery information.
🔁 Returns & Refunds
For return or refund requests, please provide:
• Your order number
• Reason for the request
• Photos (if the item is damaged, defective, or incorrect)
Our team will review your request and provide further instructions.
🤝 Our Commitment
At Urban Ridge, customer satisfaction is our priority.
We are committed to delivering quality products, reliable service, and responsive support to ensure every customer enjoys a positive shopping experience.
Thank you for choosing Urban Ridge.
Built for Real Life.