Refund policy
📄 RETURN & REFUND POLICY
Last updated: June 2026
At Urban Ridge, we want you to feel confident with every purchase. If something isn’t quite right, we’re here to help.
🔁 Returns
You have 30 days from the date of delivery to request a return.
To be eligible for a return:
• The item must be unused and in its original condition
• The item must be in its original packaging
• Proof of purchase (order confirmation or receipt) is required
❌ Non-returnable items
We do not accept returns for:
• Items that have been worn, washed, or used
• Items not in their original condition
• Items returned more than 30 days after delivery
📩 How to Request a Return
To initiate a return, please contact us at:
Include:
• Your order number
• Reason for the return
• Photos (if the item is damaged, defective, or incorrect)
Our customer support team will review your request and provide return instructions.
💸 Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved or rejected.
If approved:
• Your refund will be issued to your original payment method
• Please allow 5–10 business days for the refund to appear on your account, depending on your financial institution
🚚 Return Shipping
• Customers are responsible for return shipping costs
• Original shipping charges are non-refundable
If the return is due to:
• A damaged item
• A defective product
• An incorrect item received
👉 Urban Ridge will cover the return shipping costs or provide a replacement at no additional charge.
📦 Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please include clear photos showing the issue.
We will work quickly to resolve the problem through a replacement, refund, or other appropriate solution.
🔄 Exchanges
We currently do not offer direct exchanges.
If you would like a different item:
• Please return the original item following our return process
• Place a new order through our website
⏱ Late or Missing Refunds
If you have not received your refund:
• Check your bank account again
• Contact your credit card provider or bank, as processing times may vary
If you still need assistance, please contact us at:
⚠️ Important Notes
• Returns sent without prior authorization will not be accepted
• We reserve the right to refuse returns that do not comply with this policy
• Urban Ridge is not responsible for packages lost during return shipment unless a prepaid return label has been provided by us
🌐 Website
shopurbanridge.com
📧 Customer Support